Our affiliate system

We are building one organization with affiliates in two regions. Our parent company, now known as Prisma Health, supports both affiliates with overall direction and leadership as we continue to align. We will soon share one brand across the entire organization to better reflect this. The rebranded Palmetto Health-USC Medical Group will continue to operate as a joint venture between the Midlands affiliate and the USC School of Medicine.

Learn More
We are becoming Prisma Health in early 2019

Richland Patient & Visitor Info

Palmetto Health Richland
Patient and Visitor Information

Thank you for choosing Palmetto Health for your health care needs. Each day, our dedicated, experienced team and physicians endeavor to make our vision a reality: To be remembered by each patient as providing the care and compassion we want for our families and ourselves. When you’re at Palmetto Health, you’re a member of our family.

Admitting Services
Located in the main hospital lobby, an admitting representative is available to help patients Mondays through Fridays, 5:30 a.m.–11 p.m.; Saturdays and Sundays 7 a.m.–9 p.m. They can be reached by calling 803-434-7301.

Campus Phone Numbers

  • General Information: 803-434-7000
  • Patient Information: 803-434-6111
  • Children's Hospital: 803-296-KIDS (5436)
  • Breast Center: 803-296-3001
  • Cancer Center: 803-434-3460 or 803-296-3000
  • Heart Hospital: 803-434-7808 or 803-434-6111

Need another Palmetto Health Richland number? Click here for a complete directory.

Financial Counselors
Any questions concerning payment of bills after discharge should be directed to a customer service representative in Patient Accounts at 803-296-5098 or 1-800-243-7711. For more information, click here.

Guest Information Desk
The staff at the information desk that is located in the main lobby can assist with questions or needs patients or visitors may have. To contact Patient Relations, call 803-434-6237. 

Joint Notice of Privacy Policies
For information on how medical information about you may be used and disclosed and how you can get access to this information click here.

Mail is delivered to patients Monday through Friday. Special delivery mail is delivered upon receipt. Any mail received after discharge will be forwarded.

Mail may be sent to:
(Name of Patient)
Palmetto Health Richland
5 Richland Medical Park Dr.
Columbia SC, 29203

Parking is free for patients and visitors in the hospital’s front and rear parking lots. Please lock your vehicle. Palmetto Health Richland is not responsible for items taken from your vehicle. Hospital security officers are available to escort visitors to their cars in the Palmetto Health Richland parking lots. Officers also can help with minor emergencies like dead car batteries. For assistance, call Security at 803-434-7351.

Safety & Security
The Safety and Security Services department offers 24-hour coverage and patrols the medical center facilities, grounds and parking areas. The department may be reached by calling 803-434-7351.

Special Needs Services Offered

  • Foreign language interpreter
  • Sign language interpreter
  • Closed captioning
  • Telephone device for the hearing impaired

Smoking Policy
Palmetto Health is an entirely smoke-free campus. Though our buildings have been smoke-free for years, we've expanded our commitment to good health by including the areas surrounding those buildings. In the interest of promoting good health and healthy lifestyles, Palmetto Health joins numerous other smoke-free hospitals around the country in modeling healthy behaviors for our community.

Palmetto Health Richland cannot be responsible for misplaced or stolen personal property. To prevent such losses, we advise you to send your valuables home with a family member. If this is not possible, you may deposit valuables in the hospital safe. For more information, call Security Services at 803-434-7351.

Visiting Hours
Palmetto Health welcomes visitors and realizes the essential role they play in a patient’s recovery. We want your family members and visitors to visit at times convenient to their schedules. We have no “posted” visiting hours, but some general guidelines are in place. Please view our general visitation guidelines here.


Reduce the risk of SIDS and unsafe sleeping.

Register Today

Giving hope to others

See More